My Favorite Productivity Tools

  I'm on my third week now in taking the Learn User Support course by Support Driven and Automattic. And nothing is more exciting than learning new things! This week's topic is about Productivity Tools which I enjoyed so much because this will provide efficiency and faster interactions for users and support agents. I will... Continue Reading →


An Amazing Support Experience

I used to work with PayPal for almost six years. I dedicated my first four and a half years as a Customer Service Representative. Our goal is to exceed the Customer's needs and we must show empathy when needed. Without compromising the company's confidentiality and policy.     My most vivid moment as a Customer... Continue Reading →

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