Learn User Support – Develop your cover letter

Flexible Active Person Achiever Can work on his own with less supervision Good English communication skills Minimum of 2-4 years experience in a similar role Knowledge is Social Media and Marketing Comfortable working with tracking and support desk tools (Intercom, Helpscout, Desk, etc.) Excellent Customer Service Management Laptop/Computer and fast internet     Sample Cover... Continue Reading →

My Favorite Productivity Tools

  I'm on my third week now in taking the Learn User Support course by Support Driven and Automattic. And nothing is more exciting than learning new things! This week's topic is about Productivity Tools which I enjoyed so much because this will provide efficiency and faster interactions for users and support agents. I will... Continue Reading →

An Amazing Support Experience

I used to work with PayPal for almost six years. I dedicated my first four and a half years as a Customer Service Representative. Our goal is to exceed the Customer's needs and we must show empathy when needed. Without compromising the company's confidentiality and policy.     My most vivid moment as a Customer... Continue Reading →

Basic HTML

I have been working thru the use of internet for more than a decade now. But never in those years that I put myself into learning how to create a website with HTML and CSS codes. Those plain texts that I see makes me feel so bored. So it never gets into my interest to... Continue Reading →

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