Learn User Support – Develop your cover letter

Flexible Active Person Achiever Can work on his own with less supervision Good English communication skills Minimum of 2-4 years experience in a similar role Knowledge is Social Media and Marketing Comfortable working with tracking and support desk tools (Intercom, Helpscout, Desk, etc.) Excellent Customer Service Management Laptop/Computer and fast internet     Sample Cover... Continue Reading →


My Favorite Productivity Tools

  I'm on my third week now in taking the Learn User Support course by Support Driven and Automattic. And nothing is more exciting than learning new things! This week's topic is about Productivity Tools which I enjoyed so much because this will provide efficiency and faster interactions for users and support agents. I will... Continue Reading →

Basic HTML

I have been working thru the use of internet for more than a decade now. But never in those years that I put myself into learning how to create a website with HTML and CSS codes. Those plain texts that I see makes me feel so bored. So it never gets into my interest to... Continue Reading →

BIR Updates : Freelancing

Topics: CHANGE OF REGISTERED ADDRESS CHANGE IN REGISTERED NAME REQUEST FOR CERTIFICATE OF REGISTRATION REQUEST FOR BOOK OF RECEIPTS Just when I thought of leaving my regular office job and switch to a full-time home-based freelancer, I have prepared myself to do all the works of organizing my Government contributions and documents. Not to mention... Continue Reading →

Customer Service in PH

Let me give you a little background of my career. I worked as a Customer Service Representative since 2007 until 2014. I worked with big companies such as PayPal, Symantec Enterprise, Pitney Bowes and Dish. The clients are from North America, UK, and Ireland. I also worked as a Sr. Quality Analyst where I monitor... Continue Reading →

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